Refund policy

Last updated: September 3, 2026

AtΒ Nuzzleby, we want you to feel confident about every purchase. If something isn't right with your order, we're here to help.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, your item must generally be in the same condition in which you received it: unused, unworn, unwashed where applicable, and with any original tags or packaging, where applicable.

You will also need your order number or other proof of purchase.

To start a return, contact us at support@nuzzleby.co.

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Instructions & Address

Once your return is approved, we will provide you with the appropriate return instructions and return address for your order.

Because Nuzzleby may fulfill orders through different facilities and fulfillment partners, the appropriate return destination can vary by product and order.

Please do not return a product to the address shown on the original package unless our support team specifically instructs you to do so.

Return Shipping

If you are returning an eligible item because you changed your mind or no longer want the product, return shipping costs are the customer's responsibility.

If your order arrived damaged, defective, or incorrect, please contact us. When a return is required because of an issue with the item or an error with your order, Nuzzleby will cover the appropriate return shipping cost.

We do not charge restocking fees on approved returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@nuzzleby.co so we can review the issue and make it right.

Please include your order number and, when applicable, clear photos or video showing the issue. This helps us review your request more quickly.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or another suitable solution.

Items That Cannot Be Returned

Certain products may not be eligible for return for health, hygiene, safety, or customization reasons.

Examples may include:

  • Personalized or custom-made products
  • Items that have been used, altered, washed, or damaged after delivery
  • Opened or used pet hygiene or oral-care products that cannot reasonably be resold for sanitary reasons
  • Gift cards
  • Items clearly marked as Final Sale before purchase

These exclusions do not prevent you from contacting us if an item arrived damaged, defective, incorrect, or if you otherwise have rights available under applicable law.

Sale & Promotional Items

Items purchased during a promotion or sale are generally eligible for return under the same conditions as regularly priced items unless they were clearly marked as Final Sale at the time of purchase.

Exchanges

If you would like a different item, size, color, or variant, contact us at support@nuzzleby.co.

Exchange availability depends on current inventory. In some cases, the quickest option may be to return the eligible item and place a new order for the product you want.

Order Cancellations & Changes

If you need to cancel or change an order, contact us as soon as possible at support@nuzzleby.co.

We will make reasonable efforts to accommodate your request before fulfillment begins. However, we cannot guarantee that an order can be changed or canceled once it has entered fulfillment or has been transferred for shipment.

If an order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, we will issue your refund to the original payment method within 5 business days.

Approved returns are refunded for the purchase price of the returned item and applicable taxes, subject to the terms of this policy.

Return shipping costs for change-of-mind returns are not reimbursed. Any optional expedited or upgraded shipping charges are also generally non-refundable, except when the return results from an error on our part or where otherwise required by applicable law.

After Nuzzleby issues a refund, your bank, credit card company, or payment provider may require additional time to process and post the funds to your account. Depending on your financial institution, this may take up to 10 business days.

If more than 15 business days have passed since we confirmed that your refund was issued and you still have not received it, please contact us at support@nuzzleby.co.

Questions About a Return or Refund?

If you have any questions about a return, exchange, cancellation, or refund, please contact our support team:

Email: support@nuzzleby.co

Nuzzleby is operated by INOLLINE LLC.

Nothing in this policy limits any consumer rights or remedies that cannot be waived under applicable law.