Terms of service
Last updated: September 3, 2026
Welcome to Nuzzleby. These Terms of Service govern your use of our website, products, services, and purchases made through our online store.
Nuzzleby is a brand operated by INOLLINE LLC. Throughout these Terms, “Nuzzleby,” “we,” “us,” and “our” refer to INOLLINE LLC operating the Nuzzleby brand.
By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced within them.
1. Online Store Terms
By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the website with the permission and supervision of a parent or legal guardian where required.
You may not use our website, products, or services for any unlawful or unauthorized purpose or in any manner that violates applicable laws or regulations.
2. Products & Services
Nuzzleby offers pet products, accessories, care products, and related items through our online store.
We make reasonable efforts to display product descriptions, photographs, dimensions, colors, features, and other information as accurately as possible. However, colors and certain product details may vary slightly due to device displays, screen settings, manufacturing tolerances, or product updates.
Product availability may change without notice. We may modify, discontinue, or limit the availability of a product when reasonably necessary.
3. Pet Safety & Product Use
Products sold through Nuzzleby should be used only for their intended purpose and in accordance with any instructions, warnings, sizing information, or safety guidance provided with the product or on the applicable product page.
Pets should be appropriately supervised when using products that require supervision.
Information provided through our website is intended for general informational and pet-care purposes only and is not a substitute for professional veterinary advice, diagnosis, or treatment.
If you have concerns about whether a product is appropriate for your pet, particularly in connection with a medical condition, injury, behavioral concern, or other health issue, consult a qualified veterinarian before use.
4. Prices & Payments
Prices displayed on our store are shown in U.S. dollars (USD) unless otherwise indicated.
Prices, promotions, discounts, and product availability may change from time to time. Applicable taxes or other charges will be displayed where required during checkout.
Payment must be successfully authorized before an order can be completed. Payments may be processed through Shopify and other authorized payment service providers.
You agree to provide current, complete, and accurate billing, payment, shipping, and contact information when placing an order.
5. Orders & Order Acceptance
Submission of an order does not necessarily mean that the order has been finally accepted or shipped.
We may contact you if additional information is reasonably necessary to process your order.
We may cancel, decline, or limit an order when reasonably necessary, including in cases involving suspected fraud, unauthorized payment, product unavailability, duplicate orders, obvious pricing or listing errors, or other circumstances that prevent us from completing the transaction.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
6. Shipping & Delivery
Shipping, processing times, tracking, delivery estimates, and related terms are governed by our Shipping Policy.
Orders may be fulfilled through different facilities or fulfillment partners depending on product availability and operational requirements.
Delivery timeframes are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
7. Returns, Refunds & Cancellations
Returns, refunds, exchanges, and order cancellations are governed by our Return & Refund Policy.
Please review that policy for information regarding return eligibility, return timeframes, return shipping, refunds, exchanges, and cancellations.
8. Accuracy of Information
We make reasonable efforts to keep information on our website accurate and up to date.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other store information.
We may correct errors or inaccuracies and update information when reasonably necessary. If an error materially affects an order you have already placed, we will address the matter appropriately and in accordance with applicable law.
9. Promotions & Discount Codes
Promotional offers and discount codes may be subject to additional terms disclosed at the time of the offer.
Unless otherwise stated, discounts cannot be redeemed for cash and may not be combined with other offers.
Promotions may be modified or ended in accordance with their stated terms and applicable law.
10. Intellectual Property
Unless otherwise indicated, content made available through the Nuzzleby website, including branding, logos, graphics, photographs, videos, text, page designs, and other original content, is owned by, licensed to, or used with permission by INOLLINE LLC in connection with the Nuzzleby brand and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use protected website content without authorization where such authorization is required.
11. Reviews, Feedback & Submissions
If you voluntarily submit a product review, feedback, suggestion, photograph, video, or other content to Nuzzleby, you represent that you have the right to submit that content and that it does not violate another person's rights.
To the extent permitted by applicable law, you grant INOLLINE LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish content you voluntarily submit in connection with operating, improving, and promoting Nuzzleby, subject to our Privacy Policy and any applicable legal requirements.
We are not required to publish every submission and may remove content that is unlawful, fraudulent, abusive, misleading, infringing, or otherwise inappropriate.
12. Third-Party Services & Links
Our store may use third-party services, including payment processors, shipping carriers, fulfillment providers, analytics providers, and other technology or service providers.
Our website may also contain links to third-party websites that are not operated or controlled by us.
Third-party services and websites may be subject to their own terms, policies, and privacy practices. We encourage you to review those terms before using the applicable third-party service or website.
13. Prohibited Uses
You may not use our website or services to:
- Violate applicable laws or regulations
- Commit or facilitate fraud or other unlawful activity
- Infringe intellectual property or other legal rights
- Submit false, misleading, or fraudulent information
- Transmit malicious code, viruses, or other harmful technology
- Interfere with the security or proper operation of the website
- Gain unauthorized access to systems, accounts, or information
- Use automated methods in a manner that materially disrupts or abuses the website
We may restrict or suspend access to our services when reasonably necessary to address prohibited, fraudulent, abusive, or unlawful activity.
14. Privacy
Our collection and handling of personal information is governed by our Privacy Policy.
The Privacy Policy explains how personal information may be collected, used, disclosed, and otherwise handled in connection with Nuzzleby.
15. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and online services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or free from temporary technical issues.
Nothing in these Terms excludes or limits warranties, guarantees, consumer protections, or other rights that cannot lawfully be excluded or limited.
16. Limitation of Liability
To the fullest extent permitted by applicable law, INOLLINE LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from use of the website or online services.
Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited, or limits any non-waivable consumer rights or remedies available under applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless INOLLINE LLC from third-party claims, liabilities, damages, or reasonable expenses arising from your unlawful misuse of the website, your material violation of these Terms, or your infringement of another party's rights.
18. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
19. Suspension or Termination of Access
We may suspend or terminate access to our website or services when reasonably necessary because of unlawful activity, fraud, abuse, security concerns, or a material violation of these Terms.
Provisions that by their nature should survive termination or suspension will remain effective to the extent applicable.
20. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional terms or policies expressly applicable to a particular product, promotion, or service, constitute the terms governing your use of the Nuzzleby store and purchases made through it.
21. Governing Law
These Terms of Service and transactions with Nuzzleby are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law principles, except to the extent that mandatory laws applicable to a consumer provide otherwise.
Nothing in these Terms is intended to deprive you of consumer rights or protections that cannot lawfully be waived.
22. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, services, legal requirements, or store operations.
The current version will be posted on this page with the updated date shown above. Changes apply prospectively from the date they are posted unless otherwise required by applicable law.
23. Contact Us
If you have questions about these Terms of Service, please contact us:
Email: support@nuzzleby.co
Nuzzleby is operated by INOLLINE LLC.