Shipping policy
Shipping Policy
Last updated: September 3, 2026
At Nuzzleby, we aim to make every order simple, reliable, and easy to track. This Shipping Policy explains how orders are processed, shipped, and delivered.
U.S. Shipping
Nuzzleby currently ships to eligible addresses within the United States.
We offer free standard shipping on eligible U.S. orders.
Shipping availability is determined by the delivery address entered at checkout.
Order Processing
Orders typically ship within 1–3 business days after your order is placed.
Business days are Monday through Friday, excluding applicable holidays.
During periods of unusually high order volume or other operational circumstances, processing may occasionally take a little longer.
Estimated Delivery
Most U.S. orders are estimated to arrive within 5–8 business days after shipment.
Actual delivery times may vary depending on the destination, carrier, carrier network conditions, holidays, severe weather, or other circumstances affecting transportation.
Estimated delivery times are provided as a general guide and are not guaranteed delivery dates.
Fulfillment
To maintain product availability and provide efficient delivery, Nuzzleby may fulfill orders through different facilities and fulfillment partners.
If your order contains multiple items, they may occasionally be shipped separately. In this case, you may receive more than one package or tracking number.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout when available.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to begin displaying updates.
Shipping Delays
Although most orders arrive within the estimated timeframe, occasional carrier or operational delays may occur.
If we determine that we cannot ship your order within the stated timeframe, we will notify you of the delay and provide a revised shipping date when available.
Where required by applicable law, you will have the option to consent to the delay or cancel the affected unshipped order for a full refund.
Incorrect or Incomplete Shipping Addresses
Please review your shipping address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at support@nuzzleby.co.
We will make reasonable efforts to update the address before fulfillment begins. However, address changes cannot be guaranteed once an order has been processed or transferred to a shipping carrier.
Returned or Undeliverable Packages
If a package is returned due to an incorrect or incomplete address, unsuccessful delivery attempts, or another delivery issue, please contact us at support@nuzzleby.co.
We will review the circumstances and available options with you.
Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery area and confirm whether a household member, neighbor, building staff member, or another person may have accepted it.
If the package is still missing, contact us at support@nuzzleby.co and we will help review the shipment and determine the appropriate next steps.
Contact Us
If you have any questions about shipping or an existing order, please contact us:
Email: support@nuzzleby.co
Nuzzleby is operated by INOLLINE LLC.